Refund policy

At Swadarj (a brand by Sayarsh Global LLP), every pack is freshly milled to order.
Since our products are perishable food items, we follow a fair and transparent return and refund policy to ensure both freshness and customer satisfaction.

Non-Returnable Items

Freshly milled products (including atta, jowar, bajra, and multigrain flours) cannot be returned once delivered, except in the following cases:

• The product is damaged, spoiled, or contaminated upon delivery.
  

• A wrong item was delivered.
  

All claims must be reported within 24 hours of delivery.

Reporting a Concern

If you receive a damaged or incorrect product, please reach out within 24 hours by:

• Emailing us at support@swadarj.com, or
  

• Sending us a message on WhatsApp
  

Include the following details:

• Your Order Number
  

• Clear photos of the product and packaging
  

• A short description of the issue

Replacement & Refunds

After verification of your claim:

• A replacement pack will be freshly milled and shipped to you, or
  

• A refund will be processed to your original payment method within 5–7 business days.
  

Note: Refunds or replacements are not eligible if the product is partially used or handled improperly after delivery.

Order Cancellations

• Orders can be cancelled within 1 hour of placement.
  

• Once the milling process begins, cancellations are not accepted.
  

• If the delivery is delayed due to courier or logistics issues, Swadarj will make every effort to ensure prompt resolution but shall not be held responsible for third-party delays.

Contact Us

For any concerns or assistance, reach out at support@swadarj.com